privacy policy

 

Soul Chats with Ellen

Soul Chats with Ellen respects your privacy and is committed to protecting any personal information you share when visiting this website, booking a tarot reading, purchasing a service, submitting an enquiry, or communicating with me.

This Privacy Policy explains how your personal information may be collected, used, stored and protected.

1. Information I Collect

When you use this website or book a service, I may collect personal information such as:

  • Your name
  • Email address
  • Phone number, if provided
  • Booking details
  • Payment or transaction details
  • Any information you choose to share in relation to your tarot reading or enquiry
  • Website usage information, such as cookies, analytics data or general browsing behaviour

I only collect information that is reasonably necessary to provide my services, respond to enquiries, process bookings, improve the website and communicate with you.

2. How Your Information Is Used

Your personal information may be used to:

  • Provide tarot readings and related services
  • Respond to your enquiries
  • Manage bookings and payments
  • Send confirmations, updates or follow-up communication
  • Improve the website and customer experience
  • Keep basic business records
  • Comply with any legal obligations

I will not sell, rent or trade your personal information.

3. Tarot Reading Disclaimer

Soul Chats with Ellen provides intuitive tarot readings for personal insight, reflection and entertainment. Services are not counselling and are not a substitute for medical, psychological, legal or financial advice. Ellen is not a psychologist or registered health practitioner.

4. Sensitive Information

During a tarot reading or enquiry, you may choose to share personal or sensitive information. You are encouraged to only share what you feel comfortable sharing.

Any information shared with Soul Chats with Ellen will be treated respectfully and confidentially, unless disclosure is required by law or there is a serious concern for safety.

5. Payments and Third-Party Platforms

Payments, bookings, email subscriptions, website hosting, analytics or other website functions may be handled through third-party providers.

These third parties may collect and process your information in accordance with their own privacy policies. Soul Chats with Ellen is not responsible for the privacy practices of external websites, platforms or payment providers.

6. Cookies and Website Analytics

This website may use cookies or analytics tools to understand how visitors use the site, improve functionality and enhance the user experience.

You can usually adjust your browser settings to disable cookies, although some parts of the website may not function properly if cookies are turned off.

7. Email Marketing

If you choose to subscribe to emails, newsletters or updates from Soul Chats with Ellen, your email address may be used to send occasional messages, offers, updates or content.

You can unsubscribe at any time using the unsubscribe link in the email or by contacting me directly.

8. Storage and Security

Reasonable steps are taken to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Australian Privacy Principle 11 requires covered entities to take reasonable steps to protect personal information they hold.

However, no method of online transmission or electronic storage is completely secure, and I cannot guarantee absolute security.

9. Accessing or Correcting Your Information

You may contact Soul Chats with Ellen to request access to, correction of, or deletion of your personal information, where appropriate.

Requests can be made by contacting:

Email: ellen@soulchatswithellen.com.au

10. Disclosure of Information

Your personal information will only be disclosed where necessary, such as:

  • To provide services you have requested
  • To process payments or bookings
  • To comply with legal requirements
  • To protect safety, rights or wellbeing
  • To trusted service providers who assist in operating the website or business

11. External Links

This website may contain links to external websites or platforms, such as booking systems, social media pages or payment processors.

Soul Chats with Ellen is not responsible for the content, security or privacy practices of external websites.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The updated version will be posted on this website with a revised effective date.

13. Contact

For questions about this Privacy Policy or how your personal information is handled, please contact:

Soul Chats with Ellen

Email: ellen@soulchatswithellen.com.au

Website: http://www.soulchatswithellen.com.au